We know may have some questions for us and to set the ball rolling, we have created this page to give you the answers to our Frequently Asked Questions. If you cannot find the answers to your questions(s) here, please contact us.
Will I always have the same carer?
One of our senior staff will usually visit you for the first few calls to get to know you better and will then introduce you to your assigned carers. We aim to match carers to clients as closely as possible and to maintain continuity whenever we can.
What if I don’t like my carer?
Very rarely there may be a clash of personalities. If there is a problem just let us know and we will make alternative arrangements for you.
Will my carer be properly trained?
All our care assistants undergo regular training in all aspects of the service they provide. Carers are routinely monitored and supervised by senior staff. With your permission, the Manager may monitor the carer while they are working in your home. We will also arrange regular review visits with you to make sure you are happy with the service you receive.
How much will it cost?
Fees are individually calculated for each contract depending on the length of the visit, the location and the type of service provided. All charges will be explained to you before the service starts. You may be entitled to assistance from your local Council or Social Services please do try and find out.
How do I pay?
You will be invoiced at the end of each month. Your invoice will detail all the visits carried out for that month. Payment can be made by bank transfer with your name as reference: to the following account details:
Sovereign Care Services Ltd
Sort Code: 23-69-72
Account Number: 22045649
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.